Return my order
Need to make a return? Click below to access our returns website and get the process started in a few easy steps.
Contact information
Contact information
Central Office & Showroom
Industrial Cosmic Sau C/Esquis S/N Local NĆŗm.1
08415 Bigues I Riells
Barcelona Spain
Product deliveries & Returns
Dunton Distribution Centre, Christy Way
Basildon SS15 6TR,
United Kingdom
Phone
RRSS
Additional Information
FAQs
At Cosmic, we understand the importance of flexible and convenient delivery options. That's why we offer a range of delivery methods to suit your needs:
Standard Delivery (3 Working Days): This is our default delivery option that ensures your order reaches you within three working days. It's a reliable choice for those who are not in a rush and prefer to receive their items within a reasonable timeframe.
Fast Delivery (Next 24 Working Hours): If you need your order urgently, our fast delivery option guarantees delivery within the next 24 working hours. It's perfect for those last-minute purchases or when you simply can't wait to start enjoying your new Cosmic Brand products.
Pick-up Point (3 Working Days): For those who prefer a hands-on approach, we offer to pick up your order at a designated pick-up point. This is a great choice if you want to save on shipping costs or if you'd like to have your items in hand as soon as possible.
You have two options when making a purchase:
1. Guest Checkout: You can purchase without creating an account. However, we recommend considering the benefits of the second option:
2. Create an Account: We suggest creating an account for a more seamless shopping experience. With an account, you'll enjoy the convenience of order tracking, the ability to save your shipping details for future purchases, and exclusive offers and promotions.
Ordering at CosmicBrand.com is easy. Simply browse our product catalogue, select the items you would like to buy, and add them to your cart. Then, proceed to checkout, where you can provide your shipping information and payment details. Once your order is confirmed, you'll receive an email confirmation with all the details, including the tracking number.
We offer a range of convenient payment methods, including credit and debit cards, PayPal, Klarna, Apple Pay, and Google Pay.
Your payment information is paramount to us, and we want to assure you that we handle it with the highest standards of security and confidentiality.
Unfortunately, once an order has been placed, it cannot be modified. Nevertheless, we encourage you to reach out to our dedicated customer support team at hello@cosmicbrand.com. They will assist you in exploring any potential solutions or alternatives that may be available to address your specific needs.
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Standard Delivery (Free of Charge): We are pleased to offer our standard delivery option at no additional cost to you. This is a budget-friendly choice for those who want their products delivered affordably within a reasonable timeframe.
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Express Delivery (Ā£6): If you're in a hurry to receive your order, our express delivery option is available for a nominal fee of Ā£6. With this choice, your items will be expedited to reach you as quickly as possible, typically within 48 hours, ensuring you get to enjoy your Cosmic Brand products without delay.
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Pick-up Point (Ā£5): For those who prefer a hands-on approach and the added convenience of picking up their order at a designated point, we offer a pick-up point service for a modest fee of Ā£5. This is a great option if you want to save on shipping costs or if you prefer to have your items in your hands sooner rather than later.
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