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FAQs
Cosmic is a Barcelona-based brand specialising in the design, production, and sale of home accessories. Our particular emphasis is on elements that complete and complement the bathroom and kitchen.
Our story is woven from an enthusiasm for creating refined, functional accessories that enhance the everyday living experience.
With a legacy spanning over four decades, Cosmic proudly stands as a prominent force in the market for bathroom and home accessories. Rooted in the vibrant city of Barcelona, we’re dedicated to serving customers worldwide with incredible quality and an eye for innovation.
Our showroom and headquarters are in Barcelona, Spain. Our address is Can Barri, C/Esquis, Local 1, Barcelona.
We are actively committed to sustainability throughout every aspect of our business. Initiatives we have committed to so far include:
Environmentally friendly materials: Our goods have been manufactured using sustainable materials where possible, underscoring our commitment to responsible resourcing.
Responsible processes: We are mindful of the ecological footprint of our production processes, and aim to minimise waste and our ecological impact.
Eco-friendly packaging: Our products are delivered in environmentally-friendly packaging, reflecting our conscientious approach to environmental responsibility.
What sets us apart from other home brands is our integral role as both manufacturer and curator, overseeing all aspects of product quality and design with meticulous attention to detail. We are committed to innovation and aesthetics at every turn, blending functionality with style in order to take your home to the next level.
FAQs
At Cosmic, we understand the importance of flexible and convenient delivery options. That's why we offer a range of delivery methods to suit your needs:
Standard Delivery (3 Working Days): This is our default delivery option that ensures your order reaches you within three working days. It's a reliable choice for those who are not in a rush and prefer to receive their items within a reasonable timeframe.
Fast Delivery (Next 24 Working Hours): If you need your order urgently, our fast delivery option guarantees delivery within the next 24 working hours. It's perfect for those last-minute purchases or when you simply can't wait to start enjoying your new Cosmic Brand products.
Pick-up Point (3 Working Days): For those who prefer a hands-on approach, we offer to pick up your order at a designated pick-up point. This is a great choice if you want to save on shipping costs or if you'd like to have your items in hand as soon as possible.
You have two options when making a purchase:
1. Guest Checkout: You can purchase without creating an account. However, we recommend considering the benefits of the second option:
2. Create an Account: We suggest creating an account for a more seamless shopping experience. With an account, you'll enjoy the convenience of order tracking, the ability to save your shipping details for future purchases, and exclusive offers and promotions.
Ordering at CosmicBrand.com is easy. Simply browse our product catalogue, select the items you would like to buy, and add them to your cart. Then, proceed to checkout, where you can provide your shipping information and payment details. Once your order is confirmed, you'll receive an email confirmation with all the details, including the tracking number.
We offer a range of convenient payment methods, including credit and debit cards, PayPal, Klarna, Apple Pay, and Google Pay.
Your payment information is paramount to us, and we want to assure you that we handle it with the highest standards of security and confidentiality.
Unfortunately, once an order has been placed, it cannot be modified. Nevertheless, we encourage you to reach out to our dedicated customer support team at hello@cosmicbrand.com. They will assist you in exploring any potential solutions or alternatives that may be available to address your specific needs.
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Standard Delivery (Free of Charge): We are pleased to offer our standard delivery option at no additional cost to you. This is a budget-friendly choice for those who want their products delivered affordably within a reasonable timeframe.
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Express Delivery (£6): If you're in a hurry to receive your order, our express delivery option is available for a nominal fee of £6. With this choice, your items will be expedited to reach you as quickly as possible, typically within 48 hours, ensuring you get to enjoy your Cosmic Brand products without delay.
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Pick-up Point (£5): For those who prefer a hands-on approach and the added convenience of picking up their order at a designated point, we offer a pick-up point service for a modest fee of £5. This is a great option if you want to save on shipping costs or if you prefer to have your items in your hands sooner rather than later.
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